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Saturday August 18, 2018

GSS Launches User Satisfaction Survey Report

The GSS conducted the second and third USSs in 2016 and 2018 respectively. Like the 2016 USS, the 2018 USS is to assess the current satisfaction level of users of the statistical products and services of the GSS and the Ministries, Departments and Agencies (MDAs) implementing the Ghana Statistics Development Project (GSDP). The 2016 and 2018 USSs had an expanded scope of questions covering the products and services of the GSS as well as the other selected MDAs. In this report, changes in the level of satisfaction with products and services of GSS and the other MDAs are measured to determine whether initiatives implemented after the 2012 survey have improved production and dissemination of statistical products and services and consequently, impacted on the satisfaction of users.

The survey results show high levels of users’ satisfaction with the statistics, publications, databases and services by official statistics producers. At the same time, the results identify areas which require improvement.

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