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2022 User Satisfaction Survey

Although the collection, compilation, analysis, publication and dissemination of Official Statistics in Ghana by law is the mandate of the Ghana Statistical Service, other statistical organisations and units also exist within the National Statistical System (NSS) and produce data in order to meet the needs of users with the GSS playing the lead and coordinating role. The NSS of Ghana encompasses all data producing institutions like Ministries, Departments and Agencies (MDAs), Metropolitan, Municipal, and District Assemblies (MMDAS) and the Ghana Statistical Service (GSS).

In order to measure the degree to which it meets its obligations towards its users, the GSS carried out the 2022 User Satisfaction Survey (USS), the fourth in the series, with the view to obtaining better information about users, their needs and satisfaction with the products and services provided. The survey covered institutions and individuals who ever used statistical products and services produced by the Ghana Statistical Service (GSS) and Ministries, Departments, and Agencies (MDAs) between 2015 and 2021. 

The report presents statistics on the usefulness, levels of satisfaction and quality of official statistics from the perspectives of the users. The results of previous USSs have culminated in the production of wide-ranging official statistics to meet the changing needs of users. Again, the previous USSs informed the publication of a statistical release calendar, which informs users on the timeliness of the releases of statistical products. It is the expectation that this report will be a source of information for producers of official statistics in their quest to improve on the quality, reliability, timeliness and accuracy of the statistical products and services produced in the country.

The next chapters presents the summary of the findings in the NSS, an outlook of the products and services by the GSS, statistical product and services of other MDAs and conclusion and recommendations. Download report...